Faq (Frequently Asked Questions)

Table of Contents

About Us

...

Our mission:

...

How To Contact Us

If you have any questions, suggestions, problems, criticisms, inquiries or praises, you can send a message directly to the site Administrator: Contact us.

Back to top ↑

Site Moderation

We want everyone to have a good time and for VentSwap.com to be a safe place for people to communicate online. To ensure this standard we have rules in place for using the VentSwap.com site.

  • Members shall not post any material likely to cause offense, that is protected by copyright, trademark or other proprietary right without the express permission of the owner of such copyright or that contains personal phone numbers, real names or addresses.
  • Members are expected to treat others with respect. Actions intended to degrade VentSwap.com members experience are considered harassment and will not be tolerated. If you are being harassed, please contact the site Administrators by PM.
  • Members may not use this website to post or transmit advertisements or commercial solicitations of any kind.
  • VentSwap.com does not verify or guarantee the accuracy of the material posted by members or bear any responsibility for any loss, damage, or other liabilities caused by any posted vents or comments.
The site Administrators have the right to edit, censor, delete or otherwise modify any posted vents which seem to contain attacks, misleading information, or any comments that may be seen as intentionally damaging or uncivil towards VentSwap.com, its members, or any other person.

The procedure for the site moderation is as follows:

  • if an unacceptable posting is seen, the site Administrators will contact the poster, and request that the posting be immediately removed
  • if the poster does not immediately comply, the site Administrators will remove the posting, and send a formal warning to the poster
  • if the poster continues to post similar messages, the site Administrators will permanently ban the poster - the poster will no longer be able to log into the site

Back to top ↑

Becoming a Member

Non-registered visitors can search, browse our site pages and enjoy all the information that is available in these pages. However, as a member you will be able to:

  • Start your own vents.
  • Reply to other member's vents.
  • Bookmark vents
  • Join the chat rooms
  • Join our site's contests.
  • Send and receive private messages.
  • and much more!

To become a member, just fill out our very short application form. You will need to specify a username, a password, and a valid email address. Entering your email address will not leave you open to “Spam”, as you can choose to hide your email address.

Back to top ↑

Starting a New Vent

We suggest that you get to know our vents categories, before starting a new vent. Every vent has to belong to a specific category. To read a complete description of all our categories, and the kinds of vents suited to each, have a look at the Categories page.

To start a new vent, just click on the "Start a New Vent!" link in your sidepanel, Choose a category that best describes what you would like to write about and just go from there!

One thing you should be aware of:

  • if you are inactive for over 30 minutes, you will automatically signed out. This means, that if you take longer than 30 minutes to write your vent or thought, by the time click "Share your thoughts", you will be told to sign in again - and it will look as if you have lost all your work! This is very easy to get around. Here are a few suggestions:
    1. if you take too long, then try to submit your vent or comment and fail, often, in order to recover what you had typed, all you need to do is to hit the 'Back' button in your browser. At that point, you should copy your text, sign in again, then just paste your text.
    2. if you find that you regularly take more than 30 minutes to write a posting, consider writing it outside the site using a normal word processing like Notepad and when you're finished, copy+paste it in.

Back to top ↑

Sticky Vents

Sticky vents or topics appear always on top of all the other vents. They are often quite important or have useful information so you should read them where possible.

Back to top ↑

Closed Vents

Closed vents or topics are set this way by either the site moderators or administrators. You cannot reply to closed vents or topics. Vents or topics may be closed for reasons like abusing, flaming, solved issues etc...

Back to top ↑

Site Administrators

Administrators are people assigned the highest level of control over the entire site. These people can control all facets of site operation which include setting permissions, banning members, creating moderators, etc. They also have full moderator capabilities.

Back to top ↑

Site Moderators

Moderators are individuals whose job it is to look after the running of the site and oversee all the posted vents from day to day. They have the power to edit or delete vents and close, re-open and move vents or topics. Generally moderators are there to prevent people going off-topic or posting abusive or offensive material. Becoming a moderator is usually a reward to members who are particularly active, helpful and knowledgeable.

Back to top ↑

Reply To a Vent

Note: you may not be allowed to add your own thoughts to every vent, this may happen because:

  • you may not yet be a registered member, and only registered members are allowed to post thoughts.
  • the vent may have been closed - meaning that no one can post thoughts there anymore, although the vent is still visible because it may contain information which might be useful or interesting to others.

To add your own thought to a vent, enter the vent's page, scroll to the bottom of it, until you see a field titled "Share your thought". Type your thoughtin there.

If you'd like to see what your thought will look like in the vent, without actually submitting it, click the "Preview post" button below the field. When you are ready to submit your comment, click the "Share your thought" button.

Back to top ↑

Editing Your Vents

You can only edit your own vents or comments. To edit your vent or comment, simply click on the "edit" link. If all you are doing is correcting a typing mistake, well, that is certainly ok. But if you are actually replacing or deleting words, re-structuring your sentences, then this is definitely bad form, and you should not do it.

Back to top ↑

Sign In Troubleshooting

  • This checklist may help you successfully sign in:
    1. Make sure you are entering your password correctly. They are case-sensitive.
    2. Ensure that your browser supports cookies. if so, check the security level you are using. High levels of security restriction in certain browsers will automatically reject cookies. In order to use the key features of VentSwap.com, you'll need to accept cookies.
    3. Completely sign out by hitting the Sign out link at the upper right-hand corner of your screen, and then sign back in again.
    4. After signing in, you may have to hit the reload/refresh button on your Web browser to expedite the authentication.
    5. If you continue to have problems, go to the sign in page. and click the "Forgot your password?" link to reset your password. You MUST enter a Username in the Username field before you use this feature.

Back to top ↑

Reset Your Password

Don't panic! to reset your password, go to the sign in page. and click the "Forgot your password?" link to reset your password. You MUST enter a Username in the Username field before you use this feature and you will be sent instructions via email on how to reset your password.

Back to top ↑

Changing Your Passowrd

You may change your password any time. All you need to do is click the "Account Settings" link in your sidepanel then on the next page click on "Change Password" and follow the instructions. (Keep in mind that passwords are case-sensitive.)

Back to top ↑

Staying Signed In

If you do not check the "Remember me" box when you sign in and you are inactive for over 30 minutes, you will be automatically signed out. This prevents misuse of your account by anyone else. To stay singed in, check the box during signing in. Note:this is not recommended if you access the site from a shared computer, e.g. library, internet cafe, university cluster, etc.

Back to top ↑

Private Messages

Private messages work a little like email, but are limited to registered members only. Registered members may send each other private messages. There are three links under your private message section. These are the "Inbox", the "Sent Messages" and "Send a Private Message".

  • The "Inbox" folder contains all the messages you have received, along with the name of the person who sent the message to you, and the date and time the message was sent.
  • The "Sent Messages" folder contains a copy of any messages that you have sent to other members.
  • The "Send a Private Message" link allow you to send a private message to other members.

Back to top ↑

Sharing Your Experience

VentSwap.com isn't a substitute for professional help. However, you may find that sharing your experience and connecting with others may makes you feel better. Our members may come from many different countries and may are different ages, each with different circumstances. As alone as you may feel, chances are that somebody else may identify with whatever you are going through.

Back to top ↑

Help Us Grow

We would greatly appreciate it if you invite your friends to our site and spread the word. This will help expose new people to our community and help us grow in popularity.

Back to top ↑

Using Smilies

Smileys, or Emoticons, are small graphical images which can be used to express some feeling using a short code, e.g. :) means happy, :( means sad. The full list of emoticons can be seen here. Please try not to overuse smileys!

Back to top ↑

Formatting Thoughts As Html

Your thoughts are usually entered as plain text, without any special formatting, such as bold or italics. However, if you want to, you can use Html option, a very common - and relatively easy to learn - markup language, used all over the world to design web pages.

Html is made up of a collection of 'tags' that programmers and designers use to let your browser know which chunks of text should be bold, which should be italic, and so on. For instance, let's say that you have the following sentence in one of your thoughts:

I love to vent

Now, let's say you want to make the word "vent" appear in bold so you type, like this:

I love to <strong>vent</strong> and it will appear in your thoughs like this:

I love to vent.

Here are some common Html tags, which you may find useful straight away:

  • <strong>someText</strong>
    Description: makes someText appear bold.
    Example: I love to <strong>vent</strong>.
    Displayed: I love to vent.
  • <em>Vent Swap is the best</em>
    Description: makes someText appear in italics.
    Example: <em>Vent Swap is the best</em>.
    Displayed: Vent Swap is the best.
  • <u>someText</u>
    Description: underlines someText.
    Example: I love to <u>vent</u>.
    Displayed: I love to vent.
  • <a href="httpAddress">someText</a>
    Description: turns someText into a link to "httpAddress".
    Example: Visit <a href="http://www.ventswap.com">Vent Swap! </a>
    Displayed: Visit Vent Swap!

If you use Html option you must click the "Format thought as Html" button, located under the thought field - or your formatting will not work.

Back to top ↑

Personalising Your Account Page

Each member in our site has an Account page, where you can change your account settings, as well as add or change details about yourself. In you Account page, you can:

  • specify many display options to your account..
  • add information about yourself - any information you'd like - that others will be able to see when they visit your Account page.
  • set an icon, also known as "avatar" or "badge", which appears next to your name on every posting you do.
  • set an account picture, which is displayed in your Account page, and which other members will see if they visit it.
  • specify whether your real name and email address are to be visible to others.
  • change your username, password, and email address

To access your Account page, click on the Account Settings link in your sidebar.

Please note, that you are not able to upload images to be used as icons or account pictures in our site. The images you wish to use must already exist and be available in another server, and you must have their full http address.

Back to top ↑

Bookmarking

If you find that you are returning to a vent often, you might want to Bookmark it. To bookmark a vent, enter it, then click on the "Bookmark This Vent " link in your sidepanel.

Your can bookmark as many vents as you like. If you have bookmarked vents, you can access them all on a page of their own, by clicking the "Bookmarked Vents " link in your sidepanel.

If you no longer wish a discussion to be in your Bookmarks, enter it, then in your sidepanel select "Unbookmark This Vent ".

Back to top ↑

Searching Topics, Thoughts & Members

You can search for specific vents, thoughts or members in our site, by using the Search page. To go to the Search page, click on the Search link at the top of any page. Once in the Search page, just type one or more keywords into the Search field, select "Topics", ";Thoughts"; or "Members", then click "Search"!

You can view more advanced Search options by clicking on the "Advanced" link inside the Search page. This allows you to Search, for instance, for comments by a specific member. Try it out - it is useful.

You may notice that you can subscribe to your Search result pages using RSS feed! - so as others add thoughts to the site, you can be alerted automatically when the results of your search change!

Back to top ↑

Using RSS Feed

You will notice that almost all pages in our site have a section in the sidepanel that says "Rss Feed". RSS is ways of checking for updated information on the web, without actually having to use your web browser. Many information-heavy web sites, such as online newspapers and blogs, use an "RSS feed" to let their users know if something has been updated, without forcing the users to actually come and visit the site.

A feed usually contains only a little summary of the full new articles or postings - usually just a headline, and the first line of the article or posting. Each feed article normally contains a link to the website that generated it, and clicking on that link will take you to the web page where you can read the full posting.This makes the feeds very fast and efficient, and makes it easier for you to decide if is worth your while visiting the website, and reading further.

To receive a feed from a site that generates them, you will need a program called a news aggregator. News aggregators often collect the updated news from several feeds, several sites, and display it to you in a simple, easy-to-read layout. If you never tried one, we suggest you download one for your computer - there are many free ones available.

Most of the web browsers - such as Firefox or IE7 - are also news aggregators. If you visit a page that has a feed, the browser often allows you to view the feed of the page, and also allows you to bookmark the feed itself.

Back to top ↑

Welcome stranger! [Sign In]